Frequently Asked Questions
Got questions? Weâve got answers.
When will my order arrive?
Most orders are delivered within 5â7 business days. International orders may take longer depending on customs and local carriers.
Do you ship internationally?
Yes, we ship worldwide. Shipping charges and delivery times vary by country and are displayed at checkout.
How can I track my order?
Once your order is dispatched, youâll receive a tracking link via email so you can follow its journey in real time.
What is your return policy?
You can request a return within 14 days of delivery. Items must be unused, unwashed, and returned in their original packaging with tags attached.
How do I request a refund?
Email us at support@rawzen.store with your order details. Refunds are processed within 5â7 business days after we receive and inspect the returned item.
Are there items that cannot be returned?
Customized products and clearance items are nonâreturnable unless they arrive damaged or defective.
How do I choose the right size?
Each product page includes a detailed size chart. We recommend checking measurements before placing your order.
What if the size doesnât fit?
You can exchange your item for a different size within 14 days, provided itâs unused and in its original condition.
What materials do you use?
Our apparel is made from premium cotton blends and sustainable fabrics designed for comfort and durability.
How are your designs printed?
We use advanced digital printing and embroidery techniques to ensure vibrant, longâlasting designs.
Are your products machine washable?
Yes, all items are machine washable. For best results, wash insideâout in cold water and avoid harsh detergents.
What payment methods do you accept?
We accept UPI, credit/debit cards, net banking, and popular wallets through our secure payment gateway.
Is my payment information secure?
Yes. All transactions are encrypted and processed through trusted providers to ensure maximum security.
Will I be charged extra fees?
No hidden charges. The price you see at checkout is the final amount you pay.
Still have questions? Contact us at support@rawzen.store (MonâSat, 10 AM â 6 PM IST).
